Does your patient understand what you’re saying? In the traditional clinical setting, providers can read body language and non-verbal cues to help understand when communication has broken down. What happens then during a virtual encounter when some of these tools are no longer available?
This is the topic that Erin Aas, a provider for Carena, tackles in the blog post “Engaging Patients by Speaking Their Language.” This piece examines how a focus on language has helped successfully of acclimate patients to telemedicine and in managing and fulfilling the expectations of patients. You can read his article here. (Paul Unsworth)