Does your hospital have standardized training for staff who communicate with patients about financial responsibility? Does the training include scripts that help guide these conversations? If not, WHS’ Charity Care Check Up program can help.
The Check Ups include a comprehensive review of your program, including policies, written statements for patients, staff training and how that training is implemented. If you’d like to learn more, please contact Ed Phippen at edp@wsha.org or by phone at (206) 216-2556. (Ed Phippen)
