Starting PFE at your hospital

Here you will find resources and tools to help you and your hospital start on the journey of patient/person and family engagement.

Please note that the resources and tools may be in the form of webinar recordings, presentations, and pdfs.  You can download these files through the hyperlinks provided to the original site.

newly updated! – PFE Roadmap– Developed by the American Institutes of Research (AIR), this document will provide you details regarding the vision, purpose and overarching strategy of patient/person and family engagement.

A recording is also available; “Leveraging Person and Family Engagement (PFE) Strategies to Maximize Results: The Strategic Vision Roadmap for PFE”.

Addendum to the PFE Roadmap– Quick reference guide to the PFE roadmap and the five PFE metrics.

How to help hospitals get started on the PFE Journey– Learning event recording and materials, hosted by CMS in May 2017.  Includes a Patient and Family Engagement Metric Worksheet.

Creating a PFE Culture- Learning event recording and materials in May 2016, hosted by CMS.

Coaching Hospitals in PFE- Learning event recording and materials in April 2016, hosted by CMS.

For information about the availability of auxiliary aids and services, please visit:


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Washington State Hospital Association
999 Third Avenue
Suite 1400
Seattle, WA 98104

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206.283.6122 fax

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