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Quality Leader Learning Collaborative

June 1, 2022 @ 9:00 am - 2:30 pm

Wednesday, June 1st 

Time: 9:00 a.m. – 2:30 p.m. Pacific Time

Location: The Conference Center at SEA-TAC | 17801 International Blvd, SeaTac, WA 98158

Provider approved by the California Board of Registered Nursing, Provider # CEP17702 for 4 Contact Hours

IN PERSON Registration – Please use this link if you would like to join us in person at the Conference Center at SEATAC

VIRTUAL Registration – We have a virtual option available. Please use this link to register if you would like to join us via Zoom

$200 stipends are offered for critical access hospital employees to support their participation in person. Contact Megan Herman (meganh@wsha.org) to apply for a stipend



  • Diagnostic Excellence
  • Healthcare Worker Resilience

Click here for the Agenda


Meet the Speakers


Hardeep Singh, MD MPH

Hardeep Singh, MD MPH is a Professor of Medicine at the Center for Innovations in Quality, Effectiveness and Safety (IQuESt) based at the Michael E. DeBakey VA Medical Center and Baylor College of Medicine, Houston. He leads a portfolio of multidisciplinary patient safety research in improving the use of health information technology and reducing diagnostic errors. His research has informed several national and international patient safety initiatives and policy reports, including those by the National Academies, CDC, NQF, AMA, ACP, AHRQ, OECD and the WHO. His contributions include co-developing the “ONC SAFER Guides” which are CMS required guides that provide national recommendations for safe electronic health record use, co-chairing the NQF committee on recommendations for health IT safety measurement, and co-chairing ‘Closing the Referral Loop in EHR’ expert panel convened by the IHI. He worked with the WHO on their recent Global Patient Safety Action Plan 2021-2030 and serves as a nominated member of National Academies’ Board of Health Care Services.

Dr. Singh is an elected Fellow of the American College of Medical Informatics for significant and sustained contributions to biomedical informatics. He has received several prestigious awards for pioneering work in the field, including the AcademyHealth Alice S. Hersh New Investigator Award in 2012, the Presidential Early Career Award for Scientists and Engineers (PECASE) from President Obama in 2014 and the VA Health System Impact Award in 2016.


Torrey Sanbeck, MAC
Sr. Service Excellence Coach, Director Code Lavender Program
MultiCare Health System

Over the last 20 years, Torrey has served the Tacoma community in a variety of roles. This has included: as Paramedic at MultiCare Allenmore ER, Mental Health Therapist, Director of Outpatient Services within MultiCare’s Behavioral Health Network, and currently as a Sr. Service Excellence Coach and Director of our Code Lavender Program.

Torrey has earned a Master’s in Counseling Psychology, is an IFC Associate Certified Professional Coach , and a major proponent of Ayurvedic Wellness Principles and Positive Psychology. Outside of MultiCare, Torrey is principal at Puget Sound Coaching Connection, aka: Coach Torrey where she provides executive, leadership, and personal development coaching.

When not “on duty” you may find Torrey spending quality (and quiet) time with husband David, swimming in the Puget Sound, running on the trails of Pt. Defiance, or practicing meditation besides her Labrador Stella and Maine Coon Kitty Huckleberry Finn.


Karen DeLorenzo
Dir., Provider Leadership & Organizational Dev. & Wellness
MultiCare Health System

Karen DeLorenzo joined MultiCare Health System’s Leadership Development team in 2014. In 2020, she took a new position as Director of Leadership and Organizational Development & Wellness for MultiCare Health System’s Provider Enterprise.

Beginning her career as an occupational therapist, Karen moved into leadership early by being appointed a department head at a small rehabilitation center in Colorado.  As her career progressed, she held roles as a Director of Education, Director of Operations, and CEO of a company that provided physical, occupational, and speech therapy services in geriatric settings. Her passion for fun at work led the company to receive recognition and awards from several organizations and publications including Inc. magazine.

Before coming to MultiCare, Karen served as an independent executive coach and leadership consultant. When her only child graduated from college, got married and moved to Australia, she realized this gave her the freedom to relocate if desired and so she decided to look for a role that would provide her with a deep sense of purpose and engage her passion for excellence in leadership. After a year-long search, she discovered MultiCare and within two months of applying, uprooted her multi-decade life in Colorado to move to the Pacific Northwest.

Karen has enjoyed many other professional activities such as serving as an adjunct faculty member for Colorado State University’s Master’s program in Occupational Therapy, teaching photography in the Baltic region of Europe, leading strategic planning sessions and teaching leadership for an organization in China, and mentoring and teaching leadership for inmates in the Colorado Department of Corrections.

Karen’s personal goal is to help make the work setting a joyful and engaging place for all stakeholders.  She believes that even in the darkest hours requiring the most sophisticated healthcare, we can still model love, joy, peace, and assuredness in the capabilities of our teams.  She wants to lead the way for this by taking our journey toward excellence very seriously while not taking herself too seriously while helping others to do the same.


Tamara Chang, MD
MultiCare Health System

Dr. Tammie Chang is a board-certified physician in pediatric hematology/oncology practicing in Tacoma, Washington at Mary Bridge Children’s Hospital.  She is the Medical Director of the MultiCare Provider Wellness Program and Founder and Director of her hospital’s Pediatric Cancer Survivorship Program. She is the Co-Founder of Pink Coat, MD, a safe and supportive community dedicated to helping women physicians to thrive, and the founder of her coaching practice, Tammie Chang, MD.

She serves as the Washington State Physician Branch President of American Medical Women’s Association (AMWA), and the Program Director of ELEVATE, AMWA’s National Leadership Development Program for Women Physician Attendings.

Tammie earned her bachelor’s degree and medical degree from Brown University and completed a four-year combined internal medicine and pediatrics residency at the University of Massachusetts. She completed her fellowship in pediatric hematology/oncology at St. Jude Children’s Research Hospital where she also served on staff as a solid tumor oncologist upon completing her fellowship training.

At a critical time in Tammie’s career, she experienced debilitating burnout. She was exhausted in every way—emotionally, physically, mentally, and spiritually—while carrying immense pressure and was desperate for a way out. She sought help and solutions in order to survive, and vowed to dedicate her life to supporting other physicians to go beyond surviving to thriving.

Tammie is a certified leadership and wellness coach for physicians. She received her coaching certifications from the Co-Active Training Institute and the International Coaching Federation, and has additional training and certifications as a John Maxwell Leadership Coach, Trainer and Speaker; a Gallup CliftonStrengths Coach; and as a Tara Mohr Playing Big Facilitator.

Tammie currently lives in the Pacific Northwest with her husband, Matthew, and their four fur babies: Golden retrievers Gus and Toby, and cats Ellie and Mimi. Playing Rachmaninoff and Chopin on the piano and being active in the beautiful outdoors with her family are the favorite moments of her day!


June 1, 2022
9:00 am - 2:30 pm


Midori Sudo
Megan Herman


Conference Center at SeaTac
17801 International Blvd
SeaTac, Washington 98158
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Contact Us

Washington State Hospital Association
999 Third Avenue
Suite 1400
Seattle, WA 98104

Map / Directions

206.281.7211 phone
206.283.6122 fax


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