Inequity Inbox – How to Create a Bias Reporting System

REGISTER HERE

Despite codes of conduct, individuals may consciously or unconsciously engage in microaggressions, demonstrate negative biases, and express racist, sexist, xenophobic, homophobic,transphobic, or other discriminating beliefs and behaviors. These incidents of bias may be generated by or directed towards patients, visitors, or the healthcare workforce. Such events adversely impact the experiences and wellbeing of others and may be detrimental to safety and health outcomes. The first step to encouraging safe and inclusive interactions in the healthcare setting is to collect examples of bias in order to address them. Once incidents are easily and safely reported, timely review and appropriate response can begin to shift cultural norms and create accountability.

Learn how Dr. Elena Lagon and colleagues designed and deployed the Inequity Inbox leveraging readily available survey software to better track and respond to bias in the Brigham and Women’s OB/GYN department. Dr. Lagon will provide guidance on how to set up a bias reporting system, review data and share lessons learned for responding and advancing health equity culture.

Dr. Elena Lagon is a Virginia native who earned a B.S. in Neuroscience and Theater Studies at Duke University and completed medical school at the University of Virginia. She is an administrative chief resident at the integrated OB/Gyn residency program at Massachusetts General and Brigham & Women’s Hospitals. She hopes to become a Maternal-Fetal Medicine specialist and advocate for equity, safety, and respectful care of all patients.