Diagnostic Excellence – The Sure NET Program – outpatient safety risk: Diagnosis Detection and follow up, Care Coordination and Medication Safety

The Sure NET Program – outpatient safety risk: Diagnosis Detection and follow up, Care Coordination and Medication Safety presented by Dr  Tracy Imley, MD,  Director of Complete Care at Kaiser Permanente, Rancho Palos Verdes, California.

Dr  Tracy Imley, MD,  Director of Complete Care at Kaiser Permanente, Rancho Palos Verdes, California.

• Description:
  • SureNet was originally developed in 2009 when Kaiser Permanente Southern California first began using a small centralized team to systematically identify inadvertent lapses in care and intervene before harm reaches the patient. The SureNet leverages the Complete Care philosophy of establishing reliable care processes to ensure region-wide consistency, measurability, accuracy, and complementary support to ongoing frontline care. This work has significantly helped improve patient outcomes and protect clinician’s practicing in an environment with ever increasing clinical information. The program focuses on the following categories of outpatient safety risk: Diagnosis Detection and follow up, Care Coordination and Medication Safety. Currently the program has over 50 initiatives and is continuing to grow.
• Learning Objectives

• 1. Describe the Complete Care philosophy that uses an evidence based, person-focused approach to provide care and concentrate on an individual’s health care needs, from wellness and prevention to acute, chronic, and end-of-life care.
  2. Identify opportunities to provide necessary preventive, risk related and chronic disease care, and share an example of existing systems that prevent patient harm.
  3. Outline the importance of team-based model of care in an integrated care delivery system.

• Dr. Imley’s Bio

• • Tracy M. Imley, MD, CPHQ, CPPS, is a Regional Assistant Medical Director for Quality and Clinical Analysis for the Southern California Permanente Medical Group (SCPMG) in Pasadena, CA.  She is responsible for the coordination and support of medical care programs, quality assessment and improvement, and oversight of quality activities to improve care for the 4.7 million members in the Southern California Kaiser Permanente Region.  She is a past Fellow of the California Health Care Foundation Healthcare Leadership Program at U.C.S.F., and a distinguished board certified practicing Internal Medicine physician earning the “Everyday Hero” award in 2010, and “Internist of the Year” award at Kaiser Permanente South Bay Medical Center in 2016.  She has had numerous speaking engagements regarding improving quality of care and improving health care delivery systems.