Safety & Quality Leadership Summit
May 14 @ 8:30 am - 2:30 pm
Leading a Culture of Safety for Every One, Every Time
Collaborate with your peers from across Washington state, Oregon and Alaska to better understand how culture impacts the physical and psychological safety for both your workforce and the patients they serve. National experts will share best practices and facilitate group discussions regarding leadership roles and strategies to drive change within your organization so that every patient receives safe, quality care – every time.
Mike Abrashoff was the most-junior officer in the Pacific Fleet when he took command of the near-worst performing ship. Twelve months later, the USS Benfold was the best ship in the Navy, using the same crew. That transformation has lessons for every organization: leadership matters, culture is everything. Mike offers clear, battle-tested and actionable steps. He shows people at every level how to engage and take incremental steps toward change that make a dramatic difference. Mike is clear, “I didn’t turn the ship around – my crew did that. What I did was to create an environment where they felt safe, empowered and supported. When you do that, anything is possible.”
Dr. Margaret Heffernan argues that building the strongest organization can be accelerated by implementing seemingly small changes, such as embracing conflict as a creative catalyst; using every mind on the team; celebrating mistakes; speaking up and listening more; and encouraging time off from work. Her overarching theme is recognizing and releasing the talent that often lies buried inside organizations, under-valued and under-rewarded. Heffernan’s voice is primarily one of critical challenge, taking little at face value and regularly questioning received wisdom.
David Marx is a true pioneer in the internationally recognized safety practice of Just Culture. He draws on experience that spans more than two decades of examining laws, regulations, and industry practices to help lawmakers, regulatory authorities, and organizational leaders fulfill their responsibilities to produce safer outcomes. Marx currently leads Outcome Engenuity in the development and implementation of values supportive practices and culture within high consequence organizations.