The Washington State Hospital Association (WSHA) is seeking a full-time dynamic, dedicated, and professional Education Program Manager to join our team!
WSHA has been in existence for over 80 years and is the trusted voice and indispensable resource that leads, challenges and assists Washington hospitals and health systems to improve the health of the communities they serve. We are a strong advocate for and provide value to our members in achieving their missions by committing the following:
- We are a member-led association committed to providing servant leadership.
- We are honest in our work and operate with transparency and accountability.
- We act cooperatively, incorporate diverse perspectives, and use the power of the collective to achieve our mission.
- We are agile and drive continuous quality improvement.
We are in beautiful downtown Seattle, surrounded by wonderful views of Puget Sound and the Olympic mountains, with easy access to bus lines or underground parking.
For more information about WSHA, visit us at www.wsha.org.
The Education Program Manager oversees the development and day-to-day operations of WHS’ education programs offered in its Workforce service line. These programs are intended to build future healthcare leaders and diversify the healthcare workforce. Existing programs include: the LEAD Academy, Women’s Leadership Program, and Project Management for Healthcare Training. Additional programs may be developed in the future. WHS programs are offered in all modalities: virtual, hybrid, and face-to-face. WHS contracts with third parties to deliver content in its education programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage all components of WHS education programs, including but not limited to:
- Working with vendors and sites (if necessary) to schedule programs.
- Working with vendors to develop content for marketing materials, designing and producing webinars, and direct emails.
- Tracking enrollment for all programs to ensure they meet minimum goals.
- Coordinating program execution with faculty and ensure both faculty and students are prepared for each course.
- Managing all budgets and ensure all programs meet financial goals.
- Managing all other logistical components of education delivery.
- Oversee Program Improvement:
- Develop and implement course and/or program evaluations.
- Identify best-in-class pedagogical strategies that improve program outcomes.
- Collect and track metrics related to diversifying WHS education programs.
- Work with WHS staff and external vendors to incorporate improvements and ensure programs are contributing to workforce diversity.
- Work with WHS staff to improve the efficiency and effectiveness of its programs.
- New Program Development:
- Develop relationships with key hospital staff to identify new programs that could be offered that fit with WHS’ workforce service line goal and meet member needs.
- Actively participate in the HR Roundtable.
- Work with WHS Senior Director to design and launch new programs that meet WHS goals for member value, financial return, and increasing workforce diversity.
- Serve as an expert resource to WHS and WSHA on education programs:
- Provide advice and support on content design and development, pedagogical excellence, student engagement, virtual instruction, and education program delivery.
- Attend education-related coordinating meetings with WSHA and the Association of Washington Public Hospital Districts
Bachelor’s Degree in education, psychology, or related field. Every 1 year of relevant experience can be substituted for every 1 year of the education requirement.
Five years’ experience with both online and in-person education program design and delivery.
Ability to clearly communicate both verbally and in writing, including presentations. writing, communication, and presentation skills.
Knowledge of presentation graphics applications, and audio-visual equipment.
Proficiency with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
Ability to travel and work weekends, as needed.
Experience with marketing, adult education and/or leadership development.
Experience with project management.
SKILLS AND ABILITIES:
- Ability to manage multiple tasks of differing priority levels.
- Must possess strong customer service skills and personal initiative.
- Must work well with varying levels of staff.
- Ability to manage complex projects with changing deadlines and dependence on others.
- Facilitate satisfactory communication and resolution of problems.
- Consistently demonstrate initiative, independence, and follow-through in previous projects and work efforts.
- Excellent detail management and follow-through on tasks.
- Demonstrated work experience in office environment, sales, and customer service.
- Knowledge of personal computer-based word processing, presentation graphics applications, and audio-visual equipment.
Salary and Benefits:
WSHA offers a competitive base salary plus benefits and generous paid leave, among many other benefits.
To apply for this position, visit:
WSHA is an Equal Opportunity Employer.