All Washington Hospitals Asked to Adopt Standard Financial Assistance Applications and Communications

Two weeks ago, WSHA staff held a webinar and sent information to hospital CFOs asking each hospital in Washington to adopt a new, standardized and simplified financial assistance application and communication process. This standardized application was developed at the request of the WSHA Board by a workgroup of WSHA member hospital patient account managers. It is intended to address concerns expressed by legislators as well as patients and advocacy groups, who have asked for easier access to information about financial assistance and greater uniformity in the application process. The specifics of the standard forms and communication policies are in our recent Bulletin, which includes links to the uniform forms and policies and additional background information. (Zosia Stanley, zosias@wsha.org).