Now recruiting: Hospital action teams to target multi-visit patients

November 14, 2018

WSHA is recruiting highly motivated teams willing to engage in an evidence-based, nationally successful readmissions program. We are honored to partner with Dr. Amy Boutwell, a nationally recognized thought leader in the field of reducing readmissions and improving care for multi-visit patients (MVPs).

The MVP Method is a clinically credible, operationally feasible, locally adaptable and effective method for improving care for MVPs (formerly known as high-utilizers). WSHA is offering two opportunities for teams to participate in the MVP Method.

The first learning opportunity is a six-part webinar series open to anyone who is interested in learning more about the MVP Method. Attendance for all six webinars is encouraged. Recordings will be available for a limited time to those who register and cannot attend the live webinar. The purpose of the webinar series is to deliver a curriculum covering the core concepts and implementation strategy of the MVP Method. In addition, MVP action team members in different roles from different hospitals across the U.S. will describe their experience implementing the method in their local environments.

The second opportunity is MVP Implementation Coaching. WSHA is recruiting eight highly motivated hospital teams (called action teams) to participate in implementation coaching by December 1. Teams will receive individualized dedicated coaching from program partner Dr. Boutwell to accelerate adoption and troubleshoot implementation challenges. Coaching is only available to hospitals enrolled in the WSHA Partnership for Patients initiative.

Dr. Boutwell’s involvement is a key element of this program – she is bringing her expertise in the MVP Method to the Pacific Northwest! The root causes of MVP readmissions span medical, behavioral and social challenges. Under Dr. Boutwell’s leadership, the MVP Method focuses on identifying MVP needs and developing community partnerships to support care beyond the hospital. It has been successfully implemented by more than 100 teams in multiple states.

The MVP Implementation Coaching program requires attendance at an interactive in-person boot camp in January that will be held at The Conference Center at SeaTac. At the boot camp, each team will identify their local needs and identify action plans to implement immediately. Following the boot camp, Dr. Boutwell will hold virtual implementation coaching sessions with each action team: one in February and one in March. WSHA will host the coaching sessions and support the eight action teams through the program.

This is an accelerated program for teams that are highly motivated to take action and impact the small percentage of the population who use a disproportionately high percentage of acute care services. The MVP Method fills an important gap in the portfolio of readmission reduction strategies. Contact Sue Bergmann if you are interested at


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