In preparing to roll out new standardized collection of sexual orientation and gender identity (SOGI) data, honoring community and listening to feedback will go a long way towards achieving a positive patient experience. Two hospitals in Washington will share how they are partnering with their LGBTQ+ patient community to support SOGI data collection. Confluence Health partnered with Confluence Pride and Wenatchee Pride to develop definitions that will be used in a pamphlet to explain why the data is being collected. Dr. Bindu Nayak and Dr. TJ Grasch will share their experiences at Confluence creating safe respectful healthcare for LGBTQ patients and co-designing solutions.
The event will take place Nov. 28, 2-3pm, and you can register here.
At the Fred Hutch Cancer Center, Tiffany Go and Christy Satterlee will share how they designed and deployed a survey for their Patient and Family Advisors to understand preferred workflows for reporting sensitive information. Their process to collect information using their E-Advisor Survey and early results will be discussed.