Do you have experience as a senior clinical leader with experience in hospital operations that includes safety and quality responsibility? Are you committed to ensuring the highest quality patient and staff experience? Would you like to work with a group of dynamic, dedicated, passionate people who are committed to improving healthcare outcomes in the Pacific Northwest? If this sounds like something you would like to be part of, we want to talk to you about a career at WSHA – the Washington State Hospital Association.
WSHA has been in existence for over 80 years, and continues to grow and evolve as the needs of Washington Residents and our member hospitals change. We are committed to ensuring that all Washington residents have access to quality healthcare, that all children receive needed immunizations, and that best practices in healthcare and patient safety are shared. We also work with hospitals and Hospital Associations in neighboring states to provide expert guidance in Safety and Quality and Data Analytics. We are located in beautiful downtown Seattle, surrounded by wonderful views of Puget Sound and the Olympic mountains, with easy access to light rail, bus, or train lines or parking. We are currently recruiting for a Senior Director of Safety and Quality.
The Senior Director, Safety and Quality is a member of a Safety and Quality leadership team responsible for achieving results related to improving and transforming care across the continuum through data driven and evidence-informed strategies and tactics. Reporting directly to the Sr. VP of Safety and Quality the Sr. Director will work collaboratively with other Safety and Quality Sr. Directors and other WSHA leaders, including data analytics, policy and rural programs, to lead, manage and advance a high functioning program and team. The Sr. Director will directly supervise Safety and Quality Directors with accountability to achieving goals and metrics of specific projects and initiatives with hospitals, office practices and other community partners and stakeholders. Additionally, the Sr. Director will be responsible for assigned boundary spanning projects and initiatives both internal to WSHA and externally in pursuit of strategic goals and in support of the WSHA Mission and Values. The effectiveness of this position is measured by the quality and efficiency of the program’s operations and outcomes and by the satisfaction of WSHA members, staff and partners.
Specific duties of this position include, but are not limited to:
- Create an environment which positions the S&Q program as the best in the nation.
- Achieve goals and other safety and quality strategies as outlined by the WSHA Strategic Plan.
- Serve as the key leader and administrative point person in the design and execution of responsibilities associated with positioning the S&Q Program to optimally achieve annual and long-term goals.
- Participate in the preparation of program operating budgets and be good steward of association resources.
- Lead or contribute to completion of safety and quality grant or contract proposals.
- Serve as leadership resource to WSHA members, staff and partners for assigned projects and initiatives as well as be an ambassador of overall program services.
- Supervise, guide and mentor 4 or 5 Safety and Quality Directors, and manage external consultants.
- Foster partnerships with a focus on collaboration with identified strategic organizations.
- Ensure creation of standard processes to improve performance designed to support program success.
- Serve members by providing exceptional service and be considered a valuable resource.
- Coordinate meetings, develop work plans, manage timelines, coordinate internal transitions of work, support data needs, address customer needs, and support completion of quarterly, annual and management reports.
- Represent WSHA at meetings determined to be important, including for boards, CEOs, clinical leaders, and government.
- Lead, mentor and coach staff to achieve organizational and individual development goals.
- Directly and indirectly evaluate performance of assigned staff when interacting and supporting members and partners.
- Interface between the participating groups and cohorts, contracted resources and internal resources to provide high level customer service. Communicate directly with participating groups as needed.
- Maintain and improve systems to effectively support project integrity and sustainability.
- Oversee national and local experts to support value to members and partners.
- Lead or oversee standardized improvement activities and use models that are based on current best practice.
- Approve use of and manage local and national experts related to assigned areas.
- Other duties required to support program functions and success.
Desired qualifications, skills, and abilities
- Bachelor’s degree in healthcare, nursing or related field. required, Master’s Degree or other post bachelor academic credential is highly preferred.
- A minimum of seven (7) years of recent experience in a senior leadership position related to safety and quality in a hospital or clinical setting required.
- Proven ability to successfully manage patient and staff experience and ensure operational and financial success for the organization.
- Demonstrated knowledge of hospital operations, physician relations, program development, and complex project management.
- Proven expertise in measurement and improvement in healthcare safety and quality; including the impact of social determinants on outcomes.
- Demonstrated ability to lead and achieve rapid results on strategic initiatives.
- Ability to develop, lead, and participate in partnerships and joint ventures with other organizations.
- Develop programs to meet the needs of other states, systems, and rural health care settings.
- Strong and varied clinical and operational experience. Excellence in developing and managing staff.
- The ability to assess and evaluate issues and to make effective and appropriate judgment/ decisions using accurate sources of decision support information.
- Ability to develop organizational structures and manage staff to help achieve goals when working with important partners such as health care systems and Washington State Medical Association (WSMA) while being very lean.
- Strong working knowledge of improving care processes, working with communities, and working with physicians in complex projects.
- Excellent research capabilities in finding and sharing clinical best practices; must have prior experience gathering data, designing reports, and developing systems to collect and present data.
- Strong team player who is able to coordinate a number of activities at one time.
- Willingness to work collaboratively with others to resolve issues,
- Excellent customer/member relations skills as well as verbal and written communication skills.
- Demonstrated ability to plan, research, develop, and deliver to achieve high satisfaction.
- Experience working closely with groups composed of a variety of disciplines.
- Demonstrated understanding of change management.
- Comfortable giving and receiving feedback in a constructive manner to colleagues and supervisors
- Able to travel as needed to member facilities, with some overnight travel expected.
- Strong computer and data management skills, including proficiency with the Microsoft Office suite, especially PowerPoint, and ability to produce graphs, charts and spreadsheets.
- Demonstrated experience with data base management and web tools.
- Able to gather, interpret, and analyze data using computer software.
How to apply
If you have the skills and abilities listed above, feel that you would be a good fit for this position and would like to be part of this exceptional organization, please apply through our Career Center at the URL below for immediate consideration:
Or you can apply through our website at www.WSHA.org. No calls please. WSHA is an Equal Opportunity Employer.