Do you have clinical care experience in a hospital setting? Do you have demonstrated clinical leadership experience in quality management? Are you committed to advancing patient safety and quality of care? Would you like to work with a group of dynamic, dedicated, passionate people who are committed to improving outcomes in the state of Washington? If this sounds like something you would like to be part of, we want to talk to you about a career at WSHA – the Washington State Hospital Association.
WSHA has been in existence for over 80 years and continues to grow and evolve as the needs of Washington Residents and our member hospitals change. We are committed to ensuring that all Washington residents have access to quality healthcare, that all children receive needed immunizations, and that best practices in healthcare and patient safety are shared. We are located in beautiful downtown Seattle, surrounded by wonderful views of Puget Sound and the Olympic mountains, with easy access to light rail, bus, or train lines or parking, and we are currently recruiting for a Director of Safety and Quality, In-hospital Clinical Quality Initiatives.
The Director, Safety and Quality is a full-time position, with the primary responsibility of providing guidance and leadership for our member and partner hospitals through our Safety and Quality Program across multiple states. This position will be actively involved in leading complex projects with 150 hospitals, office practices, and other community partners utilizing evidence-based practice through Learning Collaboratives (forums to share best practices) as well as playing a vital role in guiding and developing implementation ready documents, toolkits to assist with implementation of new procedures or policies, tracking systems and data. This position interacts extensively with internal peers as well as with leaders from WSHA member organizations, and reports to a Senior Director, Safety and Quality.
Specific duties of this position include, but are not limited to:
- Serve as program leader, and administrative point person in the design and execution of responsibilities associated with assigned projects.
- Foster partnership with particular focus on collaboration with strategic organizations related to areas of focus.
- Engage in continuous learning and study to understand emerging trends in assigned topics, current focus of transformation and latest evidence in quality care.
- Create process to measure progress on core strategies with meaningful reports which result in improving performance with help of Decision Support.
- Schedule, manage and lead Learning Collaboratives—meetings with 150 or more people—to provide evidence, best practices, and other information to improve care.
- Coordinate small groups of providers in challenged settings utilizing the national and local experts to provide guidance.
- Serve members providing services that are a valuable resource and one in which members want to be engaged.
- Coordinate meetings; develop effective work plans; manage timelines; coordinate internal transitions of work; support data needs; address customer needs; and support completion of quarterly, annual and management reports.
- Present at meetings determined to be important including for clinical experts, government, association partners etc.
- Manage web site for areas of accountability making sure they are up to date.
- Interface between the participating groups and cohorts, contracted resources and internal resources to provide high level customer service. Also communicates directly with participating groups as needed.
- Maintain and improves systems to effectively support the project’s integrity and sustainability.
- Oversee national and local experts to support value to members and results.
- Advance and incorporate rapid cycle improvement based on national and local developments and feedback in a way that best accomplished the goals of the program.
- Manage local and national experts to help achieve role.
- Ensures regulatory requirements (such as CQIP) and Federal contract requirements are met.
Desired qualifications, skills, and abilities
- Bachelor’s degree required, Master’s Degree preferred in healthcare, nursing or related field.
- A minimum of five (5) years of clinical experience in a clinical care setting
- Experience in a leadership position relating to clinical quality management.
- Demonstrated knowledge of operations, physician relations, program development, and complex project management required. Experience across multiple clinical units preferred.
- Demonstrated ability to lead and achieve rapid results on strategic initiatives.
- Expertise in measurement and improvement in areas for which this role is accountable,
- Ability to develop, lead, and participate in partnerships and joint ventures with other organizations.
- Develops programs to meet the needs of other states, systems, and rural health care settings.
- Strong and varied clinical and operational experience.
- Excellence in developing, managing and coaching staff.
- Ability to develop organizational structures and manage staff to help achieve goals when working with important partners such as health care systems and Washington State Medical Association (WSMA) while being very lean.
- Strong working knowledge of improving care processes, working with communities, and working with physicians in complex projects.
- Excellent research capabilities in finding and sharing clinical best practices; must have prior experience gathering data, designing reports, and developing systems to collect and present data.
- Strong team player who is able to coordinate a number of activities at one time.
- Excellent customer/member relations skills as well as verbal and written communication skills.
- Demonstrated ability to plan, research, develop, and deliver with very high satisfaction by members.
- Experience working closely with groups composed of a variety of disciplines.
- Understanding of culture and change management.
- Comfortable giving and receiving feedback in a constructive manner to colleagues and supervisors.
- Must be able to travel to member facilities as needed, with some overnight travel expected.
- Strong computer and data management skills, including proficiency with the Microsoft Office suite, especially PowerPoint, and ability to produce graphs, charts and spreadsheets.
- Demonstrated ability with web-based tools such as managing and updating website content.
- Demonstrated experience with database management.
- Ability to gather, interpret and analyze data using computer software.
How to apply
If you have the skills and abilities listed above, feel that you would be a good fit for this position and would like to be part of this exceptional organization, please apply through our Career Center at the URL below for immediate consideration.