Do you have experience as a clinical leader in a rural hospital setting? Are you committed to patient safety and quality of care? Would you like to work with a group of dynamic, dedicated, passionate people who are committed to improving healthcare outcomes in the state of Washington? If this sounds like something you would like to be part of, we want to talk to you about a career at WSHA – the Washington State Hospital Association.
WSHA has been in existence for over 80 years, and continues to grow and evolve as the needs of Washington Residents and our member hospitals change. We are committed to ensuring that all Washington residents have access to quality healthcare, that all children receive needed immunizations, and that best practices in healthcare and patient safety are shared. We are located in beautiful downtown Seattle, surrounded by wonderful views of Puget Sound and the Olympic mountains, with easy access to light rail, bus, or train lines or parking, and we are currently recruiting for a Director of Safety and Quality with a focus on rural hospital environments.
The Director, Safety and Quality is a full-time position, with the primary responsibility of providing guidance and leadership for our member hospitals through our Patient Safety Program. Under the general supervision of the Senior Director of Safety and Quality and in partnership with the Senior Director of Rural Health Programs, this position is expected to successfully lead, challenge and assist rural Association members to achieve results related to patient safety, workforce safety and quality across multiple states. In partnership with other Safety & Quality Directors in the Association, the Director of Rural Safety and Quality actively leads or facilitates complex projects with 100 or more rural hospitals as well as with office practices and other community partners. This position facilitates adoption of best practices through in-person and webinar Learning Collaboratives (forums to share best practices), as well as providing on-site guidance and developing implementation ready documents/toolkits. Informs and supports the development and implementation of the WSHA Rural Implementation Center aimed at identifying and developing programs to meet rural member safety and quality needs. The Director of Rural Safety and Quality interacts with other Safety and Quality Directors, the Senior Director of Rural Health Programs and physicians providing peer review services to understand and address rural barriers in accomplishing WSHA safety and quality work and to champion rural safety and quality work.
Specific duties of this position include, but are not limited to:
- Serve as rural safety and quality program leader and primary point of contact for WSHA safety and quality directors and for inquiries related to safety and quality in rural settings; including being a liaison for rural hospitals and the WSHA S & Q team
- Connect rural hospital leaders and care teams to internal WSHA resources and contracted resources to drive improvement in safety and quality results.
- Serve as member of the WSHA rural team.
- Work with rural CEOs and quality leaders to understand barriers and opportunities for improving care in rural hospitals, clinics and communities.
- Foster partnership and collaboration with strategic organizations such as the Washington State Medical Association, Department of Health and other organizations.
- Support interaction with the WSHA Safety and Quality Committee, Rural Hospital Committee and senior leaders in contributing to the vision, direction and implementation of rural safety and quality program.
- In collaboration with Data Analytics team and other S&Q Directors, create process to develop meaningful measures, collect data and report performance to demonstrate program success.
- In collaboration with other S&Q Directors schedule, plan and facilitate Learning Collaborative events to provide evidence, best practices, implementation strategies and other information to improve care.
- Coordinate meetings; develop work plans; manage timelines; coordinate internal transitions of work; support data needs; address customer needs; and support competition of reports.
- Present at meetings as requested, including those for safety and quality, government affairs, association partners, etc.
- Manage website(s) for areas of accountability making sure they are up to date.
- Maintain and improves systems to effectively support the rural safety and quality program’s integrity and sustainability.
- Drive rapid cycle improvement based on national and local developments and feedback evolving implementation to best meet needs of the program.
- Oversee national and local experts to support value to members and results.
- Meet with rural providers in challenged settings utilizing the national and local experts to provide guidance.
- Provide service to members as a trusted voice and indispensable resource.
- Ensures that regulatory requirements such as CQIP and Federal contract requirements are met.
Desired qualifications, skills, and abilities
- Bachelor’s degree required, Master’s Degree preferred in healthcare, nursing or related field.
- A minimum of seven (7) years of experience in a senior leadership position related to safety and quality in a rural clinical setting.
- Demonstrated knowledge of hospital operations, physician relations, program development, and complex project management.
- Experience across multiple organizations preferred.
- Proven expertise in measurement and improvement in healthcare safety and quality; including the impact of social determinants on outcomes.
- Demonstrated ability to lead and achieve rapid results on strategic initiatives.
- Ability to work in a matrixed environment and to successfully coordinate with various members of a team.
- Ability to develop, lead, and participate in partnerships and joint ventures with other organizations.
- Able to develop programs to meet the needs of other states, systems, and rural health care settings.
- Strong and varied clinical and operational experience.
- Excellence in developing and facilitating teams
- Ability to develop lean organizational structures and coach staff to help achieve goals Strong working knowledge of improving care processes, working with communities, and working with physicians in complex projects.
- Excellent research capabilities in finding and sharing clinical best practices; must have prior experience gathering data, designing reports, and developing systems to collect and present data.
- Strong team player who is able to coordinate and manage a number of activities at one time.
- Excellent interpersonal and communication skills, both verbal and written.
- Demonstrated ability to plan, research, develop, and deliver results with very high satisfaction by members.
- Experience successfully working closely with groups composed of a variety of disciplines.
- Strong understanding of culture and change management.
- Comfortable giving and receiving feedback in a constructive manner to colleagues and supervisors
- Able to travel as needed to member facilities, with some overnight travel expected.
- Strong computer and data management skills, including proficiency with the Microsoft Office suite, especially PowerPoint, and ability to produce graphs, charts and spreadsheets.
- Demonstrated ability with web based tools such as managing and updating website content.
- Demonstrated experience with database management.
- Ability to gather, interpret and analyze data using computer software.
How to apply
If you have the skills and abilities listed above, feel that you would be a good fit for this position and would like to be part of this exceptional organization, please apply through our Career Center at the URL below for immediate consideration:
Or you can apply through our website at www.WSHA.org. No calls please. WSHA is an Equal Opportunity Employer.