Director of Safety and Quality-Workforce 

Job Type: 


Number of Hires for this Role:

  • 1


  • Seattle, WA
  • Hybrid Work Schedule due to COVID-19-
  • Must be a WA Resident and located within a reasonable daily commute to Seattle, WA

The Washington State Hospital Association (WSHA) is seeking a full-time dynamic, dedicated, and professional Director of Safety and Quality-Workforce to join our team!

About WSHA:

WSHA has been in existence for over 80 years and is the trusted voice and indispensable resource that leads, challenges and assists Washington hospitals and health systems to improve the health of the communities they serve. We are a strong advocate for and provide value to our members in achieving their missions by committing the following:

  • Service: We are a member-led association committed to providing servant leadership.
  • Integrity: We are honest in our work and operate with transparency and accountability.
  • Collaboration: We act cooperatively, incorporate diverse perspectives, and use the power of the collective to achieve our mission.
  • Innovation: We are agile and drive continuous quality improvement.

We are in beautiful downtown Seattle, surrounded by wonderful views of Puget Sound and the Olympic mountains, with easy access to bus lines or underground parking.

For more information about WSHA, visit us at

The Director, Safety and Quality, Workforce creates, leads, implements, and achieves results related to hospital workforce, capacity, resilience and safety. The Director creates processes for collecting data and improving care and/or other projects as defined. The Director will be actively involved in leading complex project(s) with over 100 hospitals and with other community partners.  The Director will utilize best practices through data informed educational offerings, develop implementation ready documents/toolkits and leading collaborative initiatives aimed at improving patient safety and access through improvements to the hospital and health system workforce with an initial focus on nursing staff.  Ensure all hospitals have standard nurse staffing committee structure and processes that support collaboration and problem solving at the local level.  Serve as an expert on nurse staffing to new hospital and nursing leaders as we are experiencing high turnover in this employee type as well.

This is done in support of the WSHA mission and values within a context of adding value for participants and meeting regulatory expectations (such as CQIP) delivering on any relevant funding/ grant expectations and Federal contract requirements.


  • Serve as program leader, and administrative point person in the design and execution of responsibilities within areas related to workforce, capacity, resilience and safety. 
  • Partner with members to achieve highly reliable nurse staffing committees
  • Engage in continuous learning and study to understand emerging trends in health care workforce; particularly in hospital settings including, but not limited to at focus on hospital staffing.
  • Work collaboratively with all WSHA departments to achieve improvement goals.
  • Create processes to measure progress on assigned strategy with help of Data Analytics and related internal teams.
  • Schedule, manage and lead Learning Collaboratives and webinars to provide evidence, best practices, and other information to improve care or care delivery.
  • Coordinate small groups of members to provide guidance.
  • Provide services to members that are valuable and one in which members want to be engaged.
  • Coordinate meetings; develop effective work plans; manage timelines; coordinate internal work; support data needs; address customer needs; and support completion of monthly, quarterly, annual and management reports.
  • Present at meetings including for members, government, association partners etc.
  • Manages website for areas of accountability ensuring it is up to date.
  • Interface between the participating groups and cohorts, contracted resources and internal resources to provide high level customer service. Also communicates directly with participating groups as needed. 
  • Maintains and improves systems to effectively support the project’s integrity and sustainability.
  • Review literature to understand trends and summarize finding for others.
  • Advance and incorporate rapid cycle improvement based on national and local developments and feedback in a way that best accomplished the goals of the program.
  • Intersects with the governmental affairs team to support legislative work related to staffing. 


To perform this job successfully, an individual must be able to perform and demonstrate each essential duty satisfactorily.  The requirements listed below are representative, but not exclusive of the knowledge, skill, and/or ability required.  


Bachelor’s degree required in Nursing, Master’s degree in health-related field. A minimum of five years of experience in quality and process improvement in a healthcare setting. The ideal candidate would possess experience as a nurse, manager, or director on a Washington hospital nurse staffing committee. Demonstrated knowledge of topic areas, operations, program development, and complex project management.   Experience across multiple sizes of organizations preferred. Experience as a substitute for a master’s degree may be considered.

Skills & Abilities: 

  • Strong and varied clinical and operational experience and working on a hospital nurse staffing committee.
  • Expertise in measurement and improvement in areas for which this role is accountable.
  • Demonstrated ability to lead and achieve rapid results on strategic initiative(s).
  • Demonstrated skill in presenting to audiences of varying size and background, both in-person and virtually.
  • Ability to develop, lead, and participate in partnerships and joint ventures with other organizations.
  • Develops programs to meet the needs of health systems, urban and rural hospitals.
  • Excellence in developing, managing, and coaching others.
  • Strong working knowledge of improving care processes, working with communities, and working with physicians in complex projects.
  • Excellent research capabilities in finding and sharing clinical best practices; must have prior experience gathering data, designing reports, and developing systems to collect and present data.
  • Strong team player who is able to coordinate a number of activities at one time.
  • Excellent customer/member relations skills as well as verbal and written communication skills.
  • Demonstrated ability to plan, develop, and deliver content to stakeholders with very high satisfaction by members.
  • Experience working closely with groups composed of a variety of disciplines.
  • Understanding of organizational culture and change management principles.
  • Must have demonstrated expertise in the primary areas of focus.
  • Comfortable giving and receiving feedback in a constructive manner to colleagues and supervisors.

Computer Skills:  

  • Strong computer and data management skills, including proficiency with the Microsoft Office suite, especially PowerPoint, and ability to produce graphs, charts and spreadsheets. 
  • Demonstrated ability with web based tools such as managing and updating website content.
  • Ability to gather, interpret and analyze data using computer software.

Salary and Benefits:

WSHA offers a competitive base salary plus benefits and generous paid leave, among many other benefits.

If you are interested in this position, please apply through our career center at  

WSHA is an Equal Opportunity Employer.



Contact Us

Washington State Hospital Association
999 Third Avenue
Suite 1400
Seattle, WA 98104

Map / Directions

206.281.7211 phone
206.283.6122 fax

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