Are you committed to the transformation of Healthcare and ensuring that patients receive the highest quality of care possible?
Do you have experience with health care data analysis and program management? Would you like to work with a group of dynamic, dedicated, passionate people who are committed to improving outcomes in the state of Washington? If this sounds like something you would like to be part of, we want to talk to you about a career at WSHA – the Washington State Hospital Association.
WSHA has been in existence for over 80 years, and continues to grow and evolve as the needs of Washington Residents and our member hospitals change. We are committed to ensuring that all Washington residents have access to quality healthcare, that all children receive needed immunizations, and that best practices in healthcare and patient safety are shared. We are located in beautiful downtown Seattle, surrounded by wonderful views of Puget Sound and the Olympic mountains, with easy access to light rail, bus, or train lines or parking, and we are currently recruiting for an Assistant Director of Patient Safety and Quality Partnerships.
The Assistant Director, Patient Safety and Quality Partnerships supports the work of the expansion of WSHA’s patient safety program to partner states. The position works closely with the Senior Director, Patient Safety and Quality Partnerships and may have some interaction with WSHA member organizations, hospitals in other states and with other stakeholder partners. This Assistant Director position will also support the project management of integration and maintenance of key partners in WSHA patient safety and quality work. In addition, this position works with the Directors of Quality and Performance Improvement and other Patient Safety staff in leading complex projects and coordinating education forums (approximately 150 participants) through logistics, customer and partner relations, and exceptional organizational skills. As part of the larger team, this position will also develop implementation-ready documents/toolkits and data collection/reporting mechanisms. The Assistant Director, Patient Safety and Quality Partnerships will work on multiple projects and with one or more Directors.
Specific duties of this position include, but are not limited to:
Logistics and Communication:
- Create and manage internal tracking systems through effective program management skills, such as developing work plans, and managing timelines.
- Development of new processes to track progress towards achieving program goals.
- Maintain and improve existing systems to effectively support the program’s integrity and sustainability.
- Development and delivery of program communications, including management of the program website to ensure it remains up to date, advertising educational activities, and other tasks as assigned.
- Writing internal and external communications, proofreading, and editing documents and presentations.
- Communicating with internal and external partners to ensure project goals are on track and executed prior to deadlines.
- Organizes extensive site visit/communication program to ensure consistency and tracking of key information.
- First point of contact for participating organizations and others interested in learning more about the program.
- Triages requests from participating hospitals to appropriate internal or external contacts.
- Identify challenges and propose solutions to participating organizations in implementation of program goals.
- Possess a working knowledge of program data measures to track, measure, and evaluate data collection activities to continuously improve data submission.
- Provide a high level of professionalism and customer service when interfacing with participants, partners, contracted resources, and internal resources.
- Support completion of quarterly, annual, and ad hoc reports, as assigned.
- Act as speaker liaison for all virtual and in-person educational sessions, as assigned.
- Other work as assigned.
Desired qualifications, skills, and abilities
- Bachelor’s degree required in healthcare, public health, program management or related field.
- At least five (5) to seven (7) years of experience in a program or quality management capacity in a hospital, healthcare organization, or clinic.
- A minimum of 3 years of experience working in program/project management, including development of work plans, timelines, and tracking progress.
- Minimum of 1 years’ experience in data collection methods and analysis.
- Ability to think creatively to contribute to both existing and new strategies to meet program goals.
- Experience working closely with diverse groups of people composed of a variety of disciplines, as well as working with communities, and working with clinicians.
- Outstanding organizational skills and attention to detail.
- Strong team player capable of working independently as needed.
- Able to effectively manage multiple priorities, strict deadlines and compressed schedules.
- Ability to remain flexible and adaptable in a changing, fluid environment.
- Proven ability to successfully present complex content to diverse groups of clinical participants.
- Proven ability to successfully and meaningfully contribute to and participate in partnerships with other organizations.
- Excellent customer/member relations skills as well as verbal and written communication skills.
- Demonstrated ability to plan, research, develop, and deliver with very high satisfaction by members.
- Comfortable giving and receiving feedback in a constructive manner to colleagues and supervisors.
- Strong computer and data management skills, including but not limited to MS Office suite programs (Word, Excel, Outlook, Powerpoint, Smartsheet). Able to produce graphs, charts and spreadsheets as needed.
- Demonstrated ability to use web-based tools for managing and updating website content.
- Ability to gather, analyze and interpret data using computer software
How to apply
If you have the skills and abilities listed above, feel that you would be a good fit for this position and would like to be part of this exceptional organization, please apply through our career center through this link:
for immediate consideration. Alternatively, you can apply through our website at www.WSHA.org. No calls please. WSHA is an Equal Opportunity Employer.