Click any metric to expand.Metric #1: Planning Checklist for Scheduled Admissions
If your hospitals do not have scheduled admissions, the hospital is exempt from this metric.
Metric #1 Learning Event Resources
How to Create Opportunities to Engage with Patients and Families at Admissions and Beyond (7/11/17 video). Lee Thompson of the American Institutes for Research (AIR), the Person and Family Engagement Contractor (PFEC) for PfP, will discuss the six PFE strategies in the Roadmap and how to apply them to meet each PFE metric. Ms. Thompson will also discuss how to apply the PFE strategies in ways that can help achieve equity in health care quality and safety and address barriers to uniform engagement of patients and families from diverse cultural, ethnic, or socioeconomic backgrounds.
Metric #2: Shift Change Huddles/Bedside Reporting with Patients and Families
Memorial Hospital & Health Care Center Resources. Bedside shift report implementation timeline, patient letter, bedside shift reporting process, CNA shift report process, charge nurse guide, post surgical services nursing survey and post surgical services bedside shift reporting
ISHAPED Patient-Centered Approach to Nurse Shift Change Bedside Report. The “ISHAPED” (I=Introduce, S=Story, H=History, A=Assessment, P=Plan, E=Error Prevention, and D=Dialogue) project focuses on making bedside shift reports more patient- and family-centered. The goal is to always include patients in the ISHAPED nursing shift-to-shift handoff process at the bedside to add an additional layer of safety by enabling the patient to communicate potential safety concerns.
Making the Most of Shift Change Huddles at the Bedside: Tips for Patients and Caregivers. Including patients and families as extra “eyes and ears” to maintain high quality care means giving them a clear path of communication. A handout shared with the patient upon admission establishes a clear course of action that patients and families can follow.
Baptist Memorial Health Care Corporation Resources. Hand-off communication process,
bedside report scripting and 2012 Kardex HOC form with skin assessment.
Patient and Family Rounding Daily Summary. Patients and families can use this form to participate in rounds and to organize their observations, questions and goals
Metric #2 Learning Event Resources
Master Class 3: Shift Change Huddles at the Bedside (9/23/13). Click through for recording, slides, and other resources.
Metric #3: Accountable Leader or Program Area
Staff Liaison and Patient and Family Engagement. Staff liaison: Any role that enables consumers to have direct input and influence on the policies, programs, and practices that affect the care and services that individuals and families receive.
Metric #3 Learning Event Resources
Master Class 4: Staff Assigned to PFE. Click through for recording, slides, and other resources.
Metric #4: Having a Patient and Family Advisory/Engagement Council (PFAC/PFEC) or a Patient/Family Representative on the Quality Improvement team
Partnership for Patients (PfP) 2.0: How to Create and Sustain a Patient and Family Advisory Council (PFAC) to Improve Patient Safety: Person and Family Engagement (PFE) Metric 4. Trainer’s Guide
Developed by American Institutes for Research® Person and Family Engagement Contractor (PFEC), September 2016.
Forming a Patient and Family Advisory Council. Eight STEPS to form a Patient and Family Advisory Council (PFAC), answers to frequently asked questions about PFACs and tools and resources to help you and your team advance patient and family engagement strategies.
Health Equity and Patient and Family Engagement (recording 5/10/16). Click through for recording and presentation on heath equities and PFE.
Metric #4 Learning Event Resources
How to Recruit and Maximize a Representative Patient and Family Advisory Council to Improve Patient Safety (6/13/17). Click through for recording and presentation.
Metric #5: Patient and Family on Hospital Governing and/or Leadership Board (hospital governance)
For Public District Hospitals, one of the elected board members are involved in a patient and family focused committee or team.
Metric # 5 Learning Event Resources
- Institute for Family and Patient Centered-Care
- The Beryl Institute
- Partnerships for Patients- PFE Community of Practice- Public Site (no log in required)
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