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April 17, 2015

HCAHPS Star Rating Added to Hospital Compare


On April 16, the Centers for Medicare & Medicaid Services (CMS) rolled out a new “star rating” on its hospital compare website, starting with ratings for Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Hospitals will receive one to five stars for their scores on the HCAHPS patient experience survey, with five stars being the highest score.

No other measures will have star ratings at this time, but CMS has announced plans to eventually add star ratings to most measures on Hospital Compare, similar to what they have done for skilled nursing facilities for many years.

In a recent bulletin, the American Hospital Association (AHA) reminded hospitals that the Leapfrog Group and US News and World Report are also expected to soon add new hospital rankings to their data. AHA advises hospitals to familiarize themselves with the new rankings, including the strengths and weaknesses of each, and be prepared to respond to any questions regarding these scores.

For questions, please contact Carol Wagner, carolw@wsha.org, (206) 577-1831.


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